The Pinwheel - Luxury End-Grain Cutting Board

Care Instructions

• Cleaning: Hand wash with warm, soapy water immediately after use. Avoid soaking the board in water or putting it in the dishwasher, as this can damage the wood.
• Drying: Wipe dry with a clean cloth and allow it to air dry completely before storing.
• Maintenance: To keep the board looking its best, apply a food-safe mineral oil or cutting board conditioner once a month. This helps to prevent drying and cracking.

 

Usage Tips

• Knife Safety: Use sharp knives to reduce the amount of force needed and prevent accidental slips.
• Food Safety: Use separate cutting boards for raw meat and other ingredients to avoid cross-contamination.
• Storage: Store the cutting board in a dry place, preferably standing upright to ensure even air circulation.

 

Sustainability Commitment

• Our cutting boards are made from sustainably sourced wood, ensuring that we support responsible forestry practices.
• We are committed to minimizing waste and using eco-friendly finishes and packaging.

 

Customization Options

• Personalization: Add a personal touch with custom engraving options available for names, initials, or special messages.
• Gift Packaging: Perfect for gifting, "The Pinwheel" comes with optional gift packaging and a personalized note.

 

Warranty

• Satisfaction Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.
• Lifetime Warranty: "The Pinwheel" comes with a lifetime warranty against manufacturing defects. If you encounter any issues, please contact our customer service for assistance.

Customer Satisfaction Guaranteed

At Carvalho Designs, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns process.

 

Eligibility

• Returns are accepted within 30 days of the delivery date.
• The Pinwheel can be used for 30days, and if you are not entirely satisfied, return it in the original packaging for a refund.
• Proof of purchase is required for all returns.

 

Return Process

• Step 1: Contact our customer service team at hello@carvalhodesigns.co.uk to initiate the return process.
• Step 2: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
• Step 3: Pack the item securely in its original packaging and include the Return Authorization Number.

 

Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable.

 

Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at hello@carvalhodesigns.co.uk.
• We will arrange for a replacement or refund at no additional cost to you.

 

Contact Us

• If you have any questions or need assistance, please contact our customer service team at hello@carvalhodesigns.co.uk