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Shipping and Returns

Shipping Policy

Reliable and Secure Delivery with Royal Mail Tracked 48

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At Carvalho Designs, we ensure your handcrafted wooden furniture and home accessories are delivered safely and promptly. We use Royal Mail Tracked 48 to provide reliable and secure delivery across the UK.

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1. Shipping Methods

  • All orders are shipped using Royal Mail Tracked 48.

  • This service provides tracking information and delivery confirmation for your peace of mind.

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2. Shipping Rates

  • Standard Shipping (Royal Mail Tracked 48):

    • 0-2kg: £6.49

    • 2-10kg: £7.99

    • 10kg+: £11.59

  • Free shipping on orders over £300.

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3. Delivery Timeframe

  • For items shown as In Stock, orders are typically processed within seven business days. This is to allow for any conditioning, finishing, and drying of certain products. Customisation lead time will be discussed on a case by case basis.

  • Delivery via Royal Mail Tracked 48 usually takes two to three business days after dispatch.

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4. Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email with your tracking number.

  • You can track your package using the Royal Mail website or app to monitor its progress.

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5. Delivery Confirmation

  • Royal Mail Tracked 48 requires a signature upon delivery to ensure your package reaches you safely.

  • If you are not available at the time of delivery, Royal Mail will leave a card with instructions on how to rearrange delivery or collect your package from a local depot.

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6. Shipping Restrictions

  • Currently, we only ship within the UK.

  • If you have special shipping requirements, please contact our customer service team at hello@carvalhodesigns.co.uk to discuss options.

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7. Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact us immediately at hello@carvalhodesigns.co.uk.

  • We will work with Royal Mail to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

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8. Contact Us

  • If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at hello@carvalhodesigns.co.uk.

Returns Policy

Customer Satisfaction Guaranteed

At Carvalho Designs, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns process.

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1. Eligibility

  • Returns are accepted within 30 days of the delivery date.

  • With the exception of the End-Grain Chopping Boards, items must be in their original condition, unused, and in the original packaging.

  • The End-Grain Chopping Boards benefit from the 30-Day home trial; try them at home for 30 days. If you’re not completely satisfied, return them for a full refund with no questions asked.

  • Proof of purchase is required for all returns.

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2. Return Process

  • Step 1: Contact our customer service team at hello@carvalhodesigns.co.uk to initiate the return process.

  • Step 2: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.

  • Step 3: Pack the item securely in its original packaging and include the Return Authorization Number.

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3. Refunds

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable.

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4. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

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5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at hello@carvalhodesigns.co.uk.

  • We will arrange for a replacement or refund at no additional cost to you.

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6. Contact Us

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